What is La Redoute?

Founded in 1837, Joseph Pollet opened the first worsted spinning operation in Roubaix, France. Later, his son, Charles built a factory on rue de Blnachemaille and rue de Redoute and named the business Filatures de La Redoute (spinners of La Redoute) after the name of the street in Roubaix where it was, located. The company head offices situated here even to this day.

With Nathalie Balla it's current CEO, La Redoute has grown into one of the largest and most diverse French multi-channel retailers, and the largest mail-order company in France.

It specialises in la Redoute fashion and la Redoute home products, selling everything from sneakers to bedroom furniture. La Redoute specialises in the middle to high range products, with a loyal customer base.

In 2010 it expanded its online offering to include a marketplace feature, encouraging other brands and third-party sellers to sell goods on a dedicated site. La Redoute currently has 10 million unique visitors each month, with 11 million registered shoppers in 26 countries.

La Redoute was acquired by the French company Printempts in 1987-1988, who purchased a majority share of 54.7% of the company. Since then it has expanded and now owns 98.9% of Empire Stores, the fifth-largest mail-order firm in the UK.

With roughly a 50/50 split between la Redoute goods and those sold by third-party retailers, it's a profitable channel for sellers wanting to reach a wider audience. The marketplace showcases thousands of items from partner brands and professional sellers.

Products range from fashion and home decor to other diverse additional product categories, such as jewellery, computers, watches, and homewares.

Market listings and customer support, however, must be offered in French, with a French address provided for customer returns. La Redoute's customers base is mainly French, 90% are female, aged between 20 and 45, and are relatively wealthy with high spending power.

How Does La Redoute's Credit Account Work?

There is an extra 10% discount offered, using a la Redoute code, as an incentive to open an account. A system called Easy3 allows you to either pay for your goods in full or pay monthly (3 payments over three months with no interest).

Should you fail to pay, or fall behind with payments interest will be charged! Using your online business account, you can control your balances, direct debits, payments and settlements quickly and easily.

If you pay the minimum amount monthly, you will not incur interest payments. You can try before you buy with 21 days to change your mind and only pay for what you decide to keep. The Financial Conduct Authority regulates La Redoute.

Items such as mattresses and anything sealed for health or hygiene reasons or protection, such as headphones, computer games and software such as memory cards or hard drives must be returned unopened with the original seals intact.

An extra 10% discount is also available with the code PAYLATER used when you open a credit account. The deal is applied after the payment type has been chosen. Enter the code at the basket, and an extra 10% discount is applied.

Only the payee or addressee can use the promo and only when paying with a credit card and excludes selected branded products, electrical items, sofas, selected armchairs and brands such as Tefal and Swan. La Redoute reserves the right to amend promotions at any time.

A free click and collect service using ParcelShop is available on orders over £50.00. Goods under £50.00 will be subject to a £1.99 delivery charge.

What Products Does La Redoute Offer in its Catalogue?

La Redoute offers clothing, footwear, home and garden, electrical goods, as well as seasonal gifts such as Christmas and Easter. The gift categories are as follows: -

  • Gifts for Him
  • Gifts for Her
  • Gifts for Kids
  • Gifts for Babies
  • Gifts for Teens
  • Gifts for Couples
  • Gifts for Grandparents
  • Gifts by Interest
  • Get Ready for Christmas

All categories include electrical goods, kitchen and home appliances, TVs, audio and Technology, as well as Health Beauty and grooming. They sell all manner of goods, including the ever-popular gifts such as wallets, keyrings, nightwear, bathrobes, slippers, socks and Underwear, knitwear, shirts and sportswear.

In addition to its collections and a wide selection of brands, La Redoute offers its customers the chance to enjoy an even wider choice and access thousands of products from partner brands and professional sellers, with top brands also available such as Converse, Fitbit, Levi's, Nike, Diesel.

La Redoute has a stringent selection process for partners who wish to sell through their site. Over 450 sellers on laredoute.fr prepare orders, dispatching them directly to customers. They deal with queries and handle any returns.

La Redoute will take steps in its customers' interests if there are any unresolved issues with orders. La Redoute, are always looking for ways to improve, and responsible consumption is a lifestyle the company values.

What La Redoute Catalogue Deals Are Available?

By subscribing to the La Redoute newsletter, customers get many preferential rates and exclusive offers. Customers can also manage their marketing preferences using the facility at the top of the webpage and through the My Account tab.

Benefits of Shopping at La Redoute.

La Redoute promotes European and French manufacturing, like the capsule collections "Made in Roubaix," a 100% French bedding set and the majority of the AM.PM range.

Cotton is a fundamental part of the brand's creative process, so La Redoute has joined the BCI (Better Cotton Initiative). The organisation promotes better standards in cotton growing and its practices.

Recycled wood or wood from sustainably managed forests is an integral part of the Interior design products sold by La Redoute. They aim to be 100% responsible for wood by 2025 and have already achieved this, with paper that works to preserve forests as the company's catalogues are 100% PEFC certified.

The company refuses to sell fur or angora, and are part of the fur free programme. Although they are synonymous with fashion, La Redoute are respectful of animal conditions. Their ethics prevent them from selling products that use cruel practices such as mulesing (sheep who have been mutilated in this way often suffer slow, agonising deaths from flystrike).

The use of live plumage (some of the world's supply of down use feathers plucked from live birds, a cruel practice condemned by animal welfare organisations). La Redoute's down products are RDS certified for ethical sourcing.

The company's vision is to produce and supply responsible fashion and textiles. They use flax and hemp fibres whenever possible as the production uses low water consumption and has reduced pesticide requirements.

Also, 90% of our linen are Oeko-Tex certified products, a responsible approach, for customers and employees of textile workshops. La Redoute sorts and recycles its waste, both in our products and in our offices.

100% of the company's plastic industrial waste, cardboard and paper are recycled. La Redoute uses schemes for responsible recycling and collection of our products because they advocate sensible consumer consumption.

Unsold items get re-used and not destroyed. Instead, they are redistributed locally or used for other projects. Apart from the ethical benefits of buying La Redoute products, the company also offers more direct services such as: -

  • 40% off full-price items when you open a credit account
  • Exclusive deals
  • Free returns

Also, on signing up for an account, you will be the first to hear about sales, new styles and exclusive offers.

Disadvantages of shopping at La Redoute

A credit search is required.

Interest charges can be incurred.

They may share information about you and your account with them and other companies for use in credit decisions and to pursue debtors. They may also use your data within the La Redoute group of companies, including shopping habits, to run your credit account.

They may even restrict or refuse orders and applications.

What Payment Methods Do La Redoute Accept?

La Redoute accepts all major credit cards such as Visa, MasterCard and American Express and other payment methods such a PayPal. All supported payment methods are displayed on the screen during the checkout process.

When you make an online payment, you have to provide your card details, that is, your card number, security number and expiry date. These details are encrypted for online security purposes. PayPal is a secure online payment system.

You are automatically redirected to your PayPal account once payment is validated. Then you are redirected to your order's confirmation page. Your PayPal account will immediately be debited when the order is confirmed.

Can I Open a La Redoute Credit Account with Bad Credit?

Low credit rating didn't necessarily mean that you can't shop for goods online. Many bad credit catalogues offer goods and services to individuals with low credit scores. The most common catalogues include Curvisa, La Redoute, Perfect Home, Freemans, Kaleidoscope and Bon Prix.

Opening an account with the catalogue of your choice isn't difficult. Signing up can be completed within minutes. Most bad credit catalogues guarantee 100% approval, so you can be accepted and start shopping straight away.

Most bad credit catalogues limit the number of purchases shoppers can make. Once registered, they get a purchase limit. This limit increases as the customer regularly pays and on time.

There are several payment options available to shoppers using credit catalogues. There is no requirement to pay any upfront fees or clear the entire cost before receiving their goods.

The buy-now-pay-later option allows customers to take products and pay for them later. Making payments became easier as costs can be spread over several months, meaning smaller monthly instalments. Smaller monthly instalments mean that more items become affordable.

How Does La Redoute's Delivery and Return Policies Work?

Home delivery costs £3.99, and bulky items (such as sofas and beds) cost at £8.99. For items with different delivery charges, the higher cost will apply. If for any reason your orders are despatched separately, only one payment will be used.

Unless affected by Covid difficulties, most deliveries arrive within 14 days. Some may now take longer due to social distancing measures. Fashion, footwear and home accessories, textiles, furniture and rugs are delivered within 14 days.

Electrical items are despatched directly from their partner companies and delivered within 3 to 7 days. Sofas, beds and made to order delivery times are between 6 to 12 weeks, usually indicated on the product page. When ready for despatch, an email tells you so that you can check the status of your order in the My Account tab.

If you've chosen home delivery, a Hermes courier will deliver to your chosen address in the UK. If you live outside the delivery area, another courier will deliver your parcel. Except for small furniture items, you will receive a 2-hour time slot on the day of delivery, so you can make sure someone is home to receive your order.

If delivery to a local ParcelShop is selected, then Hermes will deliver to the shop of your choice and notify you of delivery the evening before. An email or text message with your delivery time slot. The shop will keep the parcel for ten days after which it will be returned to the company if not collected between those dates.

Panther will deliver large or bulky items, issuing a time slot will be the evening before. If your order is made up of more than one thing, they may be delivered separately and by different carriers. Make sure you check access points are wide enough to accommodate your, delivery.

DPD will deliver small electrical appliances and will text you on the day of delivery with a 1-hour window and provide you with a link you can access if you need to rearrange your delivery.

If using the click and collect option, postage and packing are free with ParcelShop provided you spend more than £50.00, £1.99 will be made be charged if you pay less than £50.00.

This click and collect service is unavailable for furniture, electrical and some home textiles and accessories. You will be offered alternative options during checkout.

Home Delivery for small items is just £3.99 per order. The parcel size is irrelevant, so if you order two items or 20 items, postage charge will remain the same. Home delivery for bulky items is £8.99 per order. The cost for delivery will show on the delivery page during checkout.

With a 21-day return policy, you can return or exchange goods to la Redoute during this time. Provided they are and in their original packaging, unused and with any security stickers, seals or tags intact returns are free.

If returning goods after more than 21 days, or having been used la Redoute may return the goods to you. Alternatively, they will accept the goods, but refunded with a deduction for loss in value and any processing costs.


In conclusion, La Redoute is a famous French brand exuding style and elegance. It is not the place to go for outrageously quirky items but revels in its classic styling. It has been a shopping staple brand for decades and has a large, loyal customer base.


Q: How old do you need to be to apply for a La Redoute credit account?

A: To open a La Redoute account, you must be 18+

Q: What checks are required to open a La Redoute credit account?

A: By applying for an account, you are automatically agreeing to the company performing credit searches.

Q: How do I Place an order?

A: Orders can be placed online or by 'phone, and there is a La Redoute app available. You add the product you're interested in your shopping basket. To complete the order, go to 'My Basket" displayed at the top right-hand corner, and follow the on-screen instructions.

Placing a phone order is simple, lines are open Monday to Friday from 8 am to 6 pm, and Saturday from 8 am to 4 pm. The company will then let you know stock availability and the regular delivery timeslot.

Q: When will I be charged for my order?

A: Payment is deducted from your credit or debit card, or PayPal account or the cost of the goods will be added to your La Redoute Credit Account, depending on how you've chosen to pay.

Payment will be taken upfront if using PayPal or, if using a credit or debit card, no charges will be made until the items are ready to be despatched. If goods are out of stock after you have paid for the order, you will receive a full refund.

Q: How do I find out about exclusive offers?

A: By subscribing to the La Redoute newsletter, using the facility at the top of the webpage, you receive exclusive, members-only deals. La Redoute will help you discover the secrets of French style and effortless dressing, as well as sharing great hints and tips on fashion trends and beauty.

Plus, as a newsletter subscriber, you will receive exclusive offers, previews and discounts not available to other customers.


  1. https://en.m.wikipedia.org/wiki/La_Redoute
  2. https://www.laredoute.co.uk/offers.aspx
  3. https://www.laredoute.co.uk/help.aspx
  4. https://www.laredoute.co.uk/privacy-policy.aspx