What is Look Again?

Look Again is packed with everything for a fashionable wardrobe and home, Look Again is a new, stylish and easy to navigate online store designed to make shopping easy, with brand new styles arriving every week!

Look Again’s entire collection is priced to compete with the high street, so you can shop effortlessly from home with the confidence that you haven't paid a penny more than you need. Offering both exclusive new brands and old favourites at your fingertips, a wide range of shops for all occasions.

Look Again caters for a target audience with specially selected ranges for them, their family and their home. Today, Look Again offers huge discounts on a range of fashion and footwear, homes and electrical items.

Items on Look Again have been sold previously on one of their sister sites, and are available to buy at a massive discount. Some items featured may have limited stock.

Shop by category, size, price or saving amount, to easily find what you need. If they don't have what you have searched for on the Look Again website as they will search their sister sites automatically and return results if there are products available across any of their websites that match your search query. The Look Again website is safe and secure.

You have a full 14 days’ home approval to make sure you're perfectly satisfied. And if not, use Look Again's returns process. Most items should be delivered in 3 to 4 working days using the standard delivery option. Some items may be available for the next day or stated day delivery options.

Apply for a personal account at the checkout and make it easy to manage your shopping.

How Does Look Again's Credit Account Work?

You open an account by placing your first order online; during the order process, you will automatically be registered for an online account, so there’s a minimum of form-filling involved. By logging in to 'My Account', you can manage your account 24 hours a day. Once logged in, you can: -

Change Account Details

Choose 'View Personal Details', then select 'Edit Details' option. Amendments will be updated within 24 hours.

View Your Statements

Select 'My Statements' to view historical statements.

Check Your Account Balance

In the Account Summary, you can check your account balance, see when your next payment is due and minimum payments details.

Track Your Orders

View and track your recent orders: - Select 'View Order History'. You can check your last 30 orders and also find out how your parcels are being processed through our delivery system.

Arrange a Return

Select 'Book & Track your Returns'. You can arrange a collection on a day that suits you, as well as check the status of your recent returns. Look Again will replace or refund most items provided they are returned unused and in the original packaging.

Set Up Payments

Set up a direct debit and ensure you never miss a payment.

What Products Do Look Again Offer in Its Catalogue?

Look Again UK supply the best quality goods and designer brands, and they take every possible care to describe each item accurately to show the items as clearly as possible.

There is a wealth of products in the Look Again catalogue from clothes to toys and jewellery to homeware. Look Again, stock premium brands and electrical items by the big names.

Look Again online catalogue offers the latest women's clothing and designs from well-known brands including Warehouse, Oasis, Coast, Monsoon and Levi’s. You'll find all your favourite fashion labels in one easy-to-use online Shop.

Kickers and Superdry are just the things for outdoor days; Vera Moda has glam nights out sorted. Look Again, have footwear from top brands like Vans, Converse, Adidas, and Nike. Popular product categories include: -

Christmas Decorations

Everything from sparkly lights to seasonal wreaths, shop contemporary and traditional Christmas decorations.

Get your home ready for the festivities, including tree decorations, stockings, Christmas Trees, Festive Decorations, Candles and diffusers, Advent Calendars and gift wrap and Christmas cards.


Offering favourite premium and high-street brands from Superdry's retro graphics, Gucci’s trademark logo or a classic pair of Levi's. With a versatile range of accessories, from sports socks or new sunglasses, the Look Again catalogue has it!

New In

Free Your Style with 100s of new in items all with free delivery and returns. New fashion, footwear, homes & electrical goods added every week.

Child and Baby

Fashion, Toys & Games. Girls, boys, babies’ latest fashion or keep them entertained with all the latest toys, games, consoles and outdoor play.


Toys & Games at Look Again - Looking for a new board game for the whole family to enjoy, or after that latest Nintendo consoles for the kids? Look Again catalogue has everything from Microsoft computers to Paw Patrol.

Sport and Leisure

Look Again stocks a fantastic range of sports clothing and equipment.

From comfy gym wear or PE kit for the kids, there's a variety of great products, including Adidas and Nike. Browse the range for everything sporty, Look Again stocks a selection of quality fitness equipment, including Apple, watches from £899.00, Sportswear and Travel items.


Look Again stocks the latest tech for your home, as well as small kitchen appliances, floor cleaners, laptops and personal care items from names like Samsung and Panasonic, Microsoft, Apple, Indesit and Fitbit to name just a few.

Gaming and DVD

A fantastic collection of gaming equipment, the latest games, consoles, and accessories from top brands like Microsoft Xbox, PlayStation, and Nintendo.

Gifts and Jewellery

stylish gifts and jewellery ranges, everything for that special occasion, with gifts for all the family. Choose from silver bracelets and smart watches to fragrances from top brands such as DKNY and Calvin Klein.

Clothing and Footwear

From casual flat boots to smart, sophisticated heels, by brands like Birkenstock, Converse and Cat.

There are also Beauty, Clearance and Sale sections to explore.

Customers submit product reviews, so you have access to a genuine and independent assessment of each product. You can make an informed and reliable purchase decision.

Constructive feedback, good or bad, means that we can make better purchasing decisions in the future.

What Look Again Catalogue Deals Are Available?

Currently, on the Look Again 'Sale' section, they are offering 60% off fashion, home and electrical goods.

Look Again UK offers 25% off purchases if you open a personal account. Just enter the code J3JP at checkout.

Look Again offer codes allow you to take advantage of special discounts, promotions and gifts that we may offer. The codes will always be a 4-digit combination of letters and numbers which will end with the letter P.

You must input any provided code during checkout. If the code is for a percentage discount, or for free or reduced delivery charges, the discounted amount will show during checkout. If the code is for a monetary discount, this will be highlighted in your statement.

Look Again’s ‘free standard delivery’ offer codes will discount £3.99 from the delivery charge on your order, providing that you have been charged for delivery.

Their ‘free standard delivery’ offer codes do not discount the charge for any additional services such as next day or stated day delivery, nor will it apply to any additional services associated with delivery, such as connection or installation.

The 'free next day delivery' offer codes will discount the standard delivery charge plus the additional £2.00 charge for next day delivery, providing that next day delivery is available on your order. If next-day delivery is not available, your account will be credited with the standard delivery cost of £3.99.

If you are shopping online, the discounted amount will be shown when applying the code to your order.

From time to time Look Again may have offers such as "3 gifts for the price of 2", "buy certain items together and save £xx", or "order two items together and get one free". The codes begin with the letter Z and are displayed with the items.

Look Again gift offer codes allow customers to opt to receive the promoted free gift when placing an order. The code may only be redeemed once per customer. To claim a free gift, you have to place an order.

If you are shopping online, the offer code will be visible before you check out. All free gift offer codes are subject to stock and should stock not be available Look Again will not be able to send you the free gift. We reserve the right to substitute any free gift with one of equal or higher value.

Prize draws are held on the 1st of every month; the winner will be chosen at random and notified by e-mail shortly after.

Benefits of Shopping at Look Again

Look Again, only supply items of the very best quality and take every possible care to describe each item accurately, as they are legally obliged to do and to show it as clearly as they can.

If you use each item in the way intended, it will give you the service you expect. If you are dissatisfied with your purchase, Look Again will do everything they can to rectify this. The guarantee will not affect your statutory rights.

A higher credit limit reflects well and will have a positive effect on your Credit rating. Ensure that you keep up with your credit agreements. Over time, this will have a positive impact on your Credit rating.

Other benefits include: -

  • 25% off your first personal account order
  • Discounts on high street brands
  • Try before you buy – 14 days cooling-off period for personal credit accounts.

Disadvantages of Shopping at Look Again

Catalogue companies can also review your other financial agreements - pay monthly Mobile Phone contract, Credit Card, Utility bills, and any Loans.

Catalogue companies such as Look Again may get a monthly feed from the Credit Reference agencies that let them see whether you manage your credit well elsewhere. If so, they are more likely to offer you a Credit limit increase.

Keeping up with your repayments on these agreements demonstrates that you can justify more credit, and will give you a better chance of a higher credit limit.

Customers who are behind with repayments on other credit agreements may see Credit limits refused, even reduced. Catalogue companies are happy to extend credit if you can afford the items.

But, no catalogue company wants to entice you into a situation that you cannot keep up with the monthly repayments.

If you call or e-mail asking for a Catalogue credit limit increase the chances are, they will carry out a credit search. However, if a Catalogue company offers you a credit limit increase, they are not going to carry out a Credit Search against you.

Although shopping online has sky-rocketed in popularity, mostly due to the current global pandemic, it does have disadvantages. Look Again, being one of the largest online retailers in the UK, is not exempt from these disadvantages:

Time Delay

Buying from a physical store means that you can take the product home with you. Buying online means there is always going to be an element of delay whilst you wait for your delivery.

Problems With the Product

There can be miscommunication.

Product Descriptions

Product descriptions can be misleading.


You can experience problems with delivery.

It's Impersonal

You cannot build a rapport with an online seller. There is no-one to give you specialist advice, help, or tips. Neither is there anyone to give you follow up help you in person.

It's Too Easy

There are many potential psychological and emotional problems associated with the ease of online purchasing. Impulse buying, addiction, overspending, and debt-related issues can all be exaggerated.

It is easier for people to buy goods when intoxicated, or for children to purchase unwanted items using their parent's credit cards and online accounts without permission.


Fraud and identity theft are a constant threat when internet buying. There are major issues concerning the privacy of the data that is supplied to retailers by buyers.

No Contact with Products

You can't try the products in advance when you buy online. Neither can you touch, or see it close-up, a considerable disadvantage when it comes to certain types of products, for example, clothing.

Look Again catalogue discount codes will not include electrical items.

  • Look Again will require a credit check to open a Look Again credit account.
  • Credit limits may change, and a credit check is required
  • Interest is charged on missed payments
  • Discount does not apply to electrical goods.

What Payment Methods Do Look Again Accept?

Look Again accepts all major credit cards, including MasterCard, and Visa. Alternatively, you can open a company credit account with them.

Customers Without a Personal Account:

Full payment will be taken by debit or credit card at the time of the purchase, whether you have placed the order online or via the telephone.

Personal Account Customers:

Customers with a Look Again account can enjoy the flexibility of many ways to pay.


The quickest way is to pay through 'My Account'. Sign up to the Look Again App, and you'll be able to make payments on the go!


With Quickserv you can make a quick and simple payment over the phone with this fully automated push-button service.

Direct Debit

It's quick and easy to set up Direct Debits online, and you'll never miss a payment. Log in to 'My Account' and click on the Direct Debit banner.

Have your bank account details - number and sort code to hand. Once it is set up, your monthly payments are processed automatically.

Internet Banking

Make a payment online but remember to quote your account number as a reference.

Bank Giro

Use your statement payment slips to pay by Bank Giro. Take the statement into your bank branch and pay over the counter. Use your branch as other banks may charge for this service.


If paying by cheque at the bank or by post, please make payable to Look Again. If you are paying at the Post Office, please make payable to Post Office Counters Ltd. You must remember to write your account number on the back of the cheque.

Should your order be referred for credit assessment Clearance, 365 may be unable to fulfil the request for Next Day Delivery.

Can I Open an Look Again Account with Bad Credit?

The credit offered by Look Again is subject to status, and people with bad credit have had difficulties when applying for a Look Again account.

The chances are that if you declined an account with one company within the group, there's a good chance you will be refused by them all.

There are bad credit catalogues which specialise in getting catalogues for people with a bad credit score; companies such as finance.co.uk, and acceptedcatalogue.co.uk.

There are two types of bad credit catalogues: bad credit catalogues and no credit check catalogues. The difference between these two types of catalogues is the former considers a person's credit history; the latter doesn't. You must have a credit score high enough to qualify for a bad credit catalogue.

When you apply for a no credit check catalogue, the shopping catalogue company will not run a credit check on you. Both these catalogues can be used to buy goods on credit and more importantly, rebuild your credit.

If you are currently over your credit limit, you will need to make a payment as soon as possible to bring your balance back below your limit. You won't be able to make any purchases whilst you are over your limit, and it may affect your credit rating.

How Does Look Again's Delivery and Return Policies Work?

Due to these unusual and challenging times, Look Again have reluctantly decided to suspend the purchase of their Annual Delivery Pass temporarily.

Look Again’s Annual Delivery Pass provides 12 months free and unlimited Standard Delivery with Next Day and Stated Day also available on eligible items; you can select the delivery service in checkout.

The Annual Delivery Pass includes orders for home delivery, deliveries to Hermes Parcel Shops and courier deliveries. Once you've subscribed, you can use it to shop online or over the phone on accounts for any of our sister sites – Look Again, Kaleidoscope, Curvissa, Swimwear365, Bon Prix, Gifts365, Lascana, and Witt.

Your purchase of an Annual Delivery Pass is subject to acceptance by us. Once you have decided to take advantage of the Annual Delivery Pass, then please ignore the standard, stated and next day delivery information on your credit agreement.

Standard delivery is £3.99. Most goods are delivered within 2-4 days (excluding Bank Holidays). Standard delivery is offered seven days a week, and deliver Monday to Saturday between 8 am to 8 pm, with the Sunday service being 10 am to 5 pm. The courier service covers most areas of the UK.

Some items have a next day delivery option for an additional £2.00 charge on top of the standard £3.99 delivery charge, (£5.99). Next-Day delivery is available seven days a week (Monday to Sunday) excluding Bank Holidays. Delivery will be the following day if the order is placed before 11.00 pm.

When ordering select the Next Day delivery option, as well as a choice of day, you will be offered an AM or PM delivery slot. AM deliveries may be delivered up to 1.00 pm and PM deliveries after 1.00 pm.

Look Again aim to deliver the next day; the service cannot be guaranteed. Where next day delivery fails due to the courier network, they will reimburse / credit the additional chargeback.

Other orders can be delivered to a different address of your choice. An alternative delivery address can be entered during the checkout process if ordering online, or given to our adviser if ordering via telephone. Please ensure that any alternate delivery address you select is safe.

To make shopping with Look Again easier, you can set up one additional delivery address via 'My Account'. Once set up, this will appear as an option for delivery during checkout if shopping online. You will be notified if additional delivery charges are to be levied.

Delivery of items that require special delivery such as a two-person team, or items that require a secure consigned service will be charged at £25.

Any items that are too large to travel through the courier network will be charged £10 for delivery. Look Again deliver to addresses with UK postcodes, including Northern Ireland.

Please note, the Next Day and Stated Day Delivery services are not available to Northern Ireland, or any other non-mainland or remote areas of the UK.

Unfortunately, Look Again do not deliver internationally and will only be able to fulfil orders to addresses with UK postcodes.

To return an item, fill in the returns form and include the reason for return. Make sure to cover the delivery address and barcode using the peel-off label which is provided. Drop your parcel off at a Hermes ParcelShop or arrange for a courier to collect from your home or work.

Remember to keep the other part of the returns label with your unique 16-digit barcode. You might need it for any queries relating to your return.

Most ParcelShops have in-store printing. To check, enter your postcode on the website to find your nearest ParcelShop. Remember to select the option to show the ones where you can print in-store.


Look Again is a well-established, world-famous online store. It is held in esteem by some, but not so widely regarded by others. It is one of the biggest online retailers in the UK and has a considerable customer base.

If applying for their credit account, make sure that you have taken into consideration all the terms and conditions. It offers Home furnishings, apparel, jewellery, gifts and toys, all available for home delivery and the company's primary target audience are people who like to shop online for all the family.

This article has looked at the products Look Again sells, the available deals, benefits, and drawbacks of shopping with Look Again. Is it worth opening a Look Again credit account?

We hope this article has helped you make an informed decision as to whether you want to get involved with the Look Again company and if so - happy shopping!


Q: How do I apply for a Look Again account?

A: You can register your account on our website so that you can easily manage your account online, 24 hours a day, all week.

If placing your first order online, during the order process, you will automatically be registered to manage your account online.

If you have never shopped using the Clearance35 website, registering your account online is easy.

Simply go to 'My Account' and enter your account number into the 'I haven't bought online before, but I do have an Account No' box. Click register and follow the rest of the steps.

Once you've registered online, you can log in to your account online, 24 hours a day, seven days a week, by clicking on 'My Account' and entering your details, for the full benefits see ‘how you can manage your account online’.

Q: Can I pay weekly with Look Again?

A: Yes, you can open a personal account and spread the repayments to suit your budget.

Q: Can I return an item to Look Again for free?

A: Yes, just drop off your parcel at a Hermes ParcelShop or arrange for a courier collection from your home or work address.

Q: Who are Look Again part of?

A: Look Again Look Again Holdings (FGH) is part of the OTTO group – one of the world's largest home shopping organisations. The group is the home of familiar brands such as Look Again, Kaleidoscope, Swimwear 365, Bonprix, Curvissa and WITT.

Q: How do I close a Look Again account?

A: Simply get in touch if you would like to close your account. Please note that any outstanding balance or pending transactions would need to be cleared before we can close your account.

The easiest way to notify the company is via chat on the Contact Us page or by phoning them.


  1. https://uk.trustpilot.com/review/www.lookagain.co.uk
  2. https://www.lookagain.co.uk/web/main/help.asp?cid=375